FAQ

We're excited to launch our new Simply Bearings website. Our new website has been designed to make shopping faster, easier and more intuitive while continuing to offer the same great products, service and delivery options you know and trust.

Product & Technical Advice

How do I find the correct bearing for my application?
Can you help me identify a bearing or oil seal?
What do the numbers and markings on a bearing mean?
What's the difference between 2RS, ZZ and open bearings?
What does C2, C3, C4 and C5 clearance mean?
What temperature will oil seals work at?
Do you sell genuine branded bearings?
What's the difference between branded and budget bearings?
What other products do you sell besides bearings?
What if I can't find the product I'm looking for?
How can I contact your technical support team?

My Account

How do I create an account?
How do I view my order history or invoices?
How do I change my delivery or billing address?
I've forgotten my password. What should I do?
How do I change my account details?
How do I delete my account?

Orders

How do I place an order?
Can I change or cancel my order?
How can I track my order?
What should I do if?
- My order hasn't arrived.
- An item is missing from my order.
- I've received the wrong item or my item is damaged

Delivery

What delivery options do you offer?
Do you offer same-day delivery?
Do you deliver internationally?
Can I collect my order?

Returns & Refunds

Can I return an item if I've ordered the wrong part?
How do I return a faulty or damaged item?
When will I receive my refund?
Can I exchange an item?

Payment & Invoicing

Which payment methods do you accept?
Do you offer credit accounts?
Can I get a VAT invoice?
My payment has failed. What should I do?
Can I pay by bank transfer?
What payment methods do B2B accounts accept?
Will I get an invoice I can use for my accounts department?

VAT, Taxes & Duties

Do I have to pay VAT or import duties?
I'm in the EU with a VAT number. Will I still pay VAT on my order?
My verification failed. What went wrong?
What about orders over €150 to the EU? Do I still get VAT exemption?
How do I know which tax rate applies to my order?

Trade & Business Customers

Do you supply businesses and trade customers?
What's a B2B account and why should I register?
What documents do I need to register?
How long does B2B verification take?
Can I register multiple companies under one account?
Do you offer volume discounts?
Do volume discounts apply automatically to B2B accounts?
Can I get a formal quote or negotiate pricing on large orders?
My verification is taking longer than expected. Who can I contact?
Who do I contact for B2B support or custom requests?
Do you offer credit accounts or payment terms for B2B customers?
Can you source products that aren't listed on our website for B2B orders?
Do you have a minimum order value for B2B accounts?
What if I need to change my company details or VAT number?
How do I know if my tax rate is correct?

General

Why choose Simply Bearings?
How do I contact customer services?

How to?

How to Measure a Bearing

Learn how to accurately measure a Bearing's Bore, outside diameter, and width to find the correct replacement size. This step-by-step guide helps you avoid ordering the wrong part when you don't have the original Bearing's part number.

How to Measure a Tab Washer

Find out how to correctly measure a Tab Washer's inner diameter, outer diameter, and thickness for a precise fit. This guide walks you through identifying the right Tab Washer size for your locking application.

How to Measure a Lock Nut

Discover how to measure a Lock Nut's thread size and dimensions to ensure it matches your Bearing or Shaft assembly. This guide covers the key measurements needed to select the correct Lock Nut every time.

How to Measure an O-Ring

Learn how to measure an O-ring's inside diameter, cross-section, and outside diameter for a leak-proof seal. This guide shows the simplest methods to get accurate measurements without specialist tools.

Conversion Tables between imperial and metric systems

Convert measurements between inches and millimetres instantly with our full imperial-to-metric conversion chart. Ideal for specifying, ordering, or comparing bearing and engineering part sizes across UK, US, and metric standards.

How to Identify a Tapered Locking Bush

Learn how to identify the correct Tapered Locking Bush using a part number, Bush measurements, or Shaft and Pulley dimensions. Follow our simple step-by-step guide to find the right replacement.

Deep Groove Ball Bearing Size Chart

Browse our full Deep Groove Ball Bearing size chart to quickly match bearing codes to their Bore, outside diameter, and width. Covers the 6000, 6200, 6300, 6700, 6800, and 6900 series for fast, accurate part identification.

ISO 286 Limits and Fits reference

Learn how to read ISO 286 shaft and hole tolerance tables to select the correct fit for shafts, bearings, and housings, with examples of clearance, transition, and interference fits in micrometres. This quick-reference FAQ explains tolerance classes (like h6, k6, H7) and includes a handy fit-description chart for loose, sliding, press, and force fits.

Help & Support

Can't find the answer you're looking for? Call our support team:

+44 1942 269 837